Hermes is a popular courier service known for its reliable and efficient delivery services. However, there may be instances where you need to cancel a delivery order for various reasons. In this article, we will guide you on how to cancel your delivery order with Hermes, specifically focusing on online paid orders.
1. How to Cancel Your Shipment Order
If you have placed an online order with Hermes and need to cancel it, the process is straightforward. You will need to contact Hermes with your order number to initiate the cancellation. To do this, follow these steps:
- Gather your order number: Before reaching out to Hermes, make sure you have your order number handy. This number is essential for Hermes to locate your order in their system.
- Use the contact form: Hermes provides a contact form on their website for customers to submit inquiries and requests. Fill out the form with your order number and a brief explanation of why you need to cancel the order.
- Submit the form: Once you have filled out the contact form, submit it to Hermes for review. They will process your request and provide further instructions on the cancellation process.
2. How to Cancel Your Online Paid Order
If you have already paid for your order online and need to cancel it, Hermes offers a specific process for handling such requests. Follow these steps to cancel your online paid order with Hermes:
- Contact Hermes with your order number: Similar to canceling a regular shipment order, you will need to reach out to Hermes with your order number to cancel an online paid order.
- Use the contact form: Fill out the contact form on the Hermes website, providing your order number and stating that you have already paid for the order online.
- Await confirmation: After submitting your request, Hermes will review the information provided and confirm the cancellation of your online paid order.
3. How to End Continuous Delivery
If you have signed up for continuous delivery services with Hermes and wish to end the service, you can do so by following these steps:
- Contact Hermes customer service: Reach out to Hermes customer service via the contact form on their website or by phone to inform them that you wish to end the continuous delivery service.
- Provide necessary details: Hermes may require additional information, such as your account details or subscription number, to process the cancellation of the continuous delivery service.
- Follow instructions: Hermes will provide you with specific instructions on how to end the continuous delivery service and any additional steps required to complete the process.
4. Hermes: Refusing Delivery
In some cases, you may want to refuse a delivery from Hermes. If you wish to do so, follow these steps:
- Contact Hermes immediately: If you are present at the time of delivery and decide to refuse it, inform the Hermes courier on-site that you are refusing the delivery.
- Return process: The courier will provide you with instructions on how to return the package to Hermes. Follow these instructions to ensure the proper handling of the refused delivery.
- Contact customer service: If you are not present at the time of delivery and need to refuse it, contact Hermes customer service to inform them of your decision and arrange for the return of the package.
5. How to Cancel Your Shipment Order
If you need to cancel a shipment order with Hermes, follow these steps:
- Contact Hermes with your order number: Reach out to Hermes customer service with your order number to initiate the cancellation process.
- Provide necessary details: Hermes may require additional information, such as the reason for cancellation or any specific instructions related to the order.
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